Refund & Cancellation Policy

3.1 Permanent Staffing, Executive Search & Leadership Hiring
Retainer fees (if applicable) paid to commence a search assignment are non-refundable once sourcing, screening, or candidate engagement activity has begun, as this reflects time and resources already deployed.
Success-fee based engagements are payable only upon successful placement/joining of a Candidate, as defined in the applicable proposal. If a placed Candidate does not join or exits within a mutually agreed replacement guarantee period (as specified in your proposal/MSA), we will make reasonable efforts to source a replacement Candidate at no additional search fee, subject to the specific terms of that guarantee. This replacement guarantee is not a cash refund unless expressly stated in the MSA.
If the Client cancels a search assignment before any sourcing activity has commenced, any advance paid may be refunded after deducting administrative costs, at our discretion.

3.2 Contract Staffing & RPO Engagements
Payments corresponding to statutory dues (salary, PF, ESIC, and other payroll components already disbursed to placed personnel) are strictly non-refundable.
Service/management fees for periods already rendered are non-refundable. Fees for future, un-rendered periods may be adjusted or refunded on a pro-rata basis if the engagement is terminated with the notice period specified in the MSA.
Onboarding, background-verification, or compliance-audit costs already incurred on the Client’s behalf are non-refundable.

3.3 HR Consulting, Compliance Audits & Workforce Planning
Consulting fees are billed on a project, milestone, or time-and-materials basis as agreed in the proposal. Fees for milestones already delivered or consulting hours already rendered are non-refundable.
If a Client cancels before a scheduled consulting engagement begins, any advance paid may be refunded after deducting costs already incurred (e.g., preliminary research, scheduling, travel arrangements), at our discretion.

3.4 Corporate Training & Leadership Development
Fees for training sessions already conducted, or for materials already developed and delivered, are non-refundable.
If a Client cancels a scheduled training program before delivery, with reasonable advance notice as specified in the proposal, a partial refund (excluding costs already incurred for preparation/materials) may be considered at our discretion.

3.5 Candidate / Job Seeker Services (Resume Writing, LinkedIn Optimization, Interview Coaching)
Once a Candidate service has been initiated — e.g., a draft resume has been prepared, a LinkedIn profile has been edited, or a coaching session has been scheduled and conducted — the corresponding fee becomes non-refundable.
If a Candidate cancels before any work has commenced on their order (e.g., before a resume writer has been assigned or a coaching session has been booked), a full refund may be issued.
If a Candidate is dissatisfied with the quality of a delivered resume, LinkedIn profile edit, or coaching session, we will, at our discretion, offer one round of reasonable revisions at no additional cost, in place of a cash refund, provided the request is raised within 7 days of delivery.
We do not offer refunds on the basis that a Candidate did not receive interview calls or job offers, as such outcomes depend on multiple external factors beyond our control (see Section 5).